Trust & Compliance
Why organisations trust Qpercom with their highest-stakes assessments.
From national NHS recruitment rounds to university assessments, organisations run high-stakes processes through Qpercom where the outcome genuinely matters. Here’s how we protect the process — and the data — behind every one of them.
Six commitments, in plain terms
Everything organisations ask us about during due diligence, laid out in one place. Select any item for the full detail.
Accessibility is built into the platform design, not retrofitted. We test against WCAG 2.2 Level AA across candidate, examiner and administrator interfaces, covering keyboard navigation, screen reader support and colour contrast.
Read our Accessibility Statement · WCAG 2.2 Level AA conformance →AI-assisted tools within Qpercom help assessment teams carry out their roles by reducing administrative burden — for example, flagging items for review. Every tool is optional, never automated or compulsory: a human always stays in the loop, and assessment decisions remain with your examiners and assessment teams. All processing happens fully within the Qpercom platform — nothing is shared with third parties or external tools.
Read our Responsible AI position →Our information security management system is ISO 27001 certified. Assessment data is hosted on AWS in the region that matches each organisations’s own jurisdiction, so data doesn’t leave the jurisdiction it needs to stay in.
Data residency and retention are configured per organisation, in line with your own regulatory requirements — the same client-led approach as our jurisdiction-matched hosting. We’re happy to talk through a Data Processing Agreement as part of onboarding.
Read our full GDPR policy →Clients shape the Qpercom roadmap through regular check-in calls, annual training and update sessions, and cross-client user groups where organisations compare notes and feed back on real pain points directly to our team.
Standard support hours are 9am–5pm GMT, Monday to Friday, with dedicated support options available for clients who need it. Most queries receive a fast response on the day they’re raised. Get in touch by email, phone, in-platform instant messenger, or directly through your account manager. The same channels give the fastest response for urgent issues during a live assessment — if your account manager isn’t available, the wider Qpercom team picks it up and works the issue through to resolution.
support@qpercom.ie · +353 91 395416Your data stays where you need it
Data residency isn’t one-size-fits-all. Each organisation’s assessment data is hosted in the AWS region that matches its own jurisdiction — we configure hosting around your requirement, not the other way round.
- EU organisationsData hosted within the EU
- UK organisationsData hosted within the UK
- Other regionsMatched to your own jurisdictional requirement
Built with our clients, not just for them
- Regular check-in callsA direct line to the Qpercom team, not a ticket queue.
- Annual training & update sessionsA standing opportunity to raise pain points.
- Cross-client user groupsOrganisations compare notes and shape the roadmap together.
Need this in writing?
Download a one-page compliance summary to share with your procurement or IT security team.
Have a security or compliance question?
Talk to our team directly — no ticket queue, just a straight answer.
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