Qpercom Assessment Platform Frequently Asked Questions (FAQs)

A self assessment section works differently to standard sections and has specific validation in place when it comes to scoring values. You must choose unique scoring values for all answers within each item so two possible answers do not have the same value.

Attach your scoresheet to a station, check the self assessment checkbox in the section settings, click update, and then link the section to your imported self assessment data.

Navigate to Manage Stations within your session, click Add, specify the station order number, choose the Rest option from the Station Type dropdown, and click Add.

Ensure the ‘Internal Feedback Only’ setting is unchecked within all sections of your scoresheet. If enabled, comments are only viewable by your internal assessment team.

Select the scoresheets via their checkboxes, scroll to the bottom of the list, choose “attach to year…” from the drop-down menu, and click Go.

Import questions and answers using the provided .xlsx template, add a self-assessment section to a scoresheet, attach it to a station, and then link your questions to the section.

Click the histogram for the assessment, check the Unlock Delete checkbox on the analysis page, click Delete, and complete the confirmation prompts.

Before creating sessions, choose the required number of default assessors from the assessment settings dropdown. For ongoing exams, update this individually in Manage Stations.

Navigate to Admin Tools and choose View Audit Trail to see timestamps and IP addresses for users logging in, which can be filtered by date range or keyword.

Add a CANDIDATE_NUMBER column to your import template and use the Identifier for Assessment setting. Remember candidate numbers are unique per year.

Ensure you selected the correct year, your user account is linked to that current year, and candidates were uploaded to the same year the assessment is taking place.

Navigate to Import Candidate Images and upload a single ZIP archive containing images (GIF, JPEG, or PNG) named with the Candidate ID and file type.

Complete the Quality Assurance checklist on the QA/Export tab, click confirm & publish, and then click Advanced Analysis to select one of the four regression methods based on your global rating scale.

Check the Cronbach’s Alpha checkbox on the analysis page and click update/refresh to view the values in the final column of the summary table.

Edit the cut score for each station in Manage Stations prior to the assessment, or use the Rules tab during or after the assessment to make updates.

Remove them from their original group, refresh the page, and drag and drop them into the new group. Best practice is to do this during a break to minimise impact.

Yes, place a “-” in each descriptor field to show the system it has been considered while presenting the dashes to assessors.

Yes, Qpercom supports decimal precision of up to 3 decimal places.

The histogram icon will appear as soon as the first assessor begins entering scores and feedback comments.

Navigate to Conduct Assessment, select the assessor and candidate, click Assess or Update, add the feedback in the appropriate box, and submit.

Navigate to the Manage Stations page, click Get Print Marking Sheets, select your desired scoresheets, and click Generate PDF.

Navigate to Send Feedback, choose a template and assessment, select your feedback inclusions, generate the feedback, and click Download Feedback (.ZIP).

Navigate to Manage Assessment Team, select the appropriate assessors, and choose your preferred export format (.csv, .xlsx, or .pdf) from the dropdown.

Untick the ‘Grade this item using items below’ checkbox when adding or updating an item.

Check if some items are configured as non-scoring by verifying if the ‘Grade this item using items below’ checkbox has been accidentally ticked.

Ensure the ‘Is accessible’ setting is set to Yes for both the main assessment and the appropriate sessions.

Navigate to Manage Years, click Add to specify year details, set it as the current year, and click Save.

Click the scoresheet name in the bank, select Clone from the options, enter a name, specify the year, and save.

Toggle to ‘No’ while the scoresheet is in development and ‘Yes’ when it is finalised and ready for use.

Click your initials or navigate to Manage Account, enter your current password, and confirm your new details.

Yes, Qpercom has a customisable feedback tool to generate personalised PDF reports for email dispatch or dashboard publishing.

You can export detailed results, raw scores, or advanced adjusted results in MS Excel format.

You can input Angoff method standard settings or perform fully-fledged Borderline Regression Analysis with or without Standard Error of Measurement.

Real-time results are instantly available as soon as the first assessor starts adding scores.

All data are encrypted and securely transferred to a cloud server via an extended validated secured socket layer.

Yes, you can choose from Numeric Likert Scales, Numeric Slider Scales, Numeric Value Entry, or Global Rating Scales.

Assessors are blinded by default, but you can toggle the View Item Marks setting to allow assessors to see score values.

Check the Assessor Analysis checkbox and update to compare your assessors’ mean percentages against each other.

Headphones are highly recommended to prevent audio feedback issues for other participants.

Tethering, mobile hotspots, or public Wi-Fi are not recommended as your connection will be impaired.

This is not recommended; Qpercom is designed for devices with a screen size of 10 inches (25 centimetres) or larger.

Windows 11 and higher, MacOS 14 and higher, Android 11 and higher, and iOS 16 and higher are supported.

Use updated versions of W3C standard browsers, including Chrome, Firefox, Safari, or Edge.

You may need to disable pop-up blockers or plugins, or try logging in via your browser’s incognito mode.

Use a fully charged desktop or laptop with a working camera, working microphone, and all other applications closed.

Minimum requirements are an Intel Core i3 processor, 8GB of RAM, and 5GB of free disk space.

Use a wired or Wi-Fi connection with at least 3 mbps download and 1 mbps upload speeds, and ensure firewalls are disabled.

Yes, but ensure you disable other nearby Bluetooth devices and manually select the headphones in both your device settings and Qpercom settings.

Hover over the right side to reveal the scroll bar, drag two fingers on the trackpad, or change your ‘show scroll bars’ setting to ‘always’ in System Preferences.

Use a personal device without firewalls, ensure you are not connected to a VPN, and temporarily switch off virus protection softwares that might block video providers.

Click ‘Initial login/Forgotten Password’, enter your exact registered email, and check your spam/junk folders if you still do not receive it.

Close unused tabs and background apps, move closer to your router, restart devices, or use an ethernet cable.

If you are using Safari on MacOS Ventura, please switch to an alternative supported browser like Chrome, Firefox, or Edge.

Close background network apps, pause shared network streaming, move closer to the router, or connect using an ethernet cable.

Successfully complete the diagnostics check on a supported browser and click the green ‘Proceed to Assessment’ button.

No, logging into a second window or tab will automatically log out your old session.

Norton Antivirus can block cameras and microphones; please temporarily disable it or switch devices.

Your view is mirrored for yourself to feel natural, but assessors and administrators see you normally.

Qpercom does not currently support blurred backgrounds for proctoring and security purposes.

Macs are supported, but Safari is not supported for remote assessments; please switch to Edge, Firefox, or Chrome.

A firewall is preventing video connections; ensure you use a personal device and a network without firewalls.

You may have a high ping over 100; try closing background apps, disconnecting other devices, or using an ethernet cable.

A bypass should be treated as a last resort; it allows you to bypass connection warnings but will not fix a poor, laggy connection.

Wait on the screen for an assessment team administrator to approve your bypass right before your assessment starts.

Update your device’s system clock to the accurate current time and refresh your Qpercom page to sync the states.