- Access your data
- Correct information or errors in your data
- Removal of your data
- Restrict processing of your data
- Data portability, that is to move your data
- Object to the processing of your data
- Automated Data Collection and automated processing, unless you provide consent.
By visiting this website and registering your details (subscribing to emails, submitting a contact request or booking a demo) you automatically consent to data processing. If you do not agree to our policies and terms please do not visit our website. If you have any questions please email us.
We are committed to ensuring that your information is secure. We recognise online security is an area of vital importance for all our customers. We employ security measures to protect your information from access by unauthorised persons and to prevent unlawful processing, accidental loss, destruction and damage. We use state of the art technological security solutions, including encryption when transmitting sensitive information across the internet. This means that all personal information sent to and from the websites are encrypted in accordance with good industry practice.
Qpercom’s secure cloud storage partners are Amazon Web Services (AWS) and Rackspace who act as Data Processors on behalf of Qpercom. You can read about their data security policies and practices here for AWS and here for Rackspace.
We encourage our client partners to take steps to protect the security of their data both physically and electronically by following common best practice procedures such as:
- Running Anti-Virus software and keeping it up to date;
- Applying operating system, web browser and other security updates;
- Not printing person-identifying or sensitive data;
- Ensuring PCs or other devices are not left unattended whilst logged into our product websites; and;
- Using strong passwords for all Services and logins.
In relation to data back-up, Qpercom shall follow its archiving and back-up procedures for Customer Data. In the event of any loss or damage to Customer Data, the Customer’s sole and exclusive remedy shall be for Qpercom to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Qpercom in accordance with its archiving and back-up procedure. Qpercom shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub-contracted by Qpercom to perform services related to Customer Data maintenance and back-up).
Collection of Data
Other than cookies, Qpercom will only collect the following data in order to subscribe you to our monthly marketing emails if you choose to consent to subscribe: First name, Last name, Email address. This data is collected on our secure Marketing platform, Hubspot. You can read about Hubspot’s privacy policies here. Hubspot is fully GDPR compliant and assists us in ensuring your data is safe and up to date. Hubspot supports a Delete Me option. If you have any questions please let us know.
Use of Data
Controlling Personal Information
Qpercom shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data. We will not sell, distribute or lease personal information to third parties unless we have permission or are required by law to do so. Please notify us if you would like to request a copy of your data at any time. If you believe that any information we are holding is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Data Retention Policy
Where customer personal data is no longer required by Qpercom for the performance of the services, Qpercom will either return such data immediately after termination of the SAAS Agreement, or destroy it if requested to do so by the Customer. At such time when Customer Personal Data is either returned or destroyed, Qpercom’s Data Protection Agreement will expire automatically. Qpercom will not use customer personal data for any other purposes, in particular, providing such data to third parties. No copies or duplicates of Customer Personal Data will be made without the Customer’s knowledge and agreement, except when copies must be made for security purposes to ensure that data can be preserved in order to comply with legal requirements
Assessment Solution Quality Assurance
Qpercom is a company that places great emphasis on quality assurance and therefore we periodically monitor system performance for your assessment solution. During these routine checks, assessment events may be accessed in an anonymous manner to ensure all functionality is operating optimally and as expected. No data are processed as part of this monitoring process and we only collect data on various aspects of the system, such as processing speed, memory usage and network connectivity. By implementing these measures, Qpercom can maintain the efficiency and reliability of our advanced assessment solutions.
It is important to note that Qpercom as data processors never accesses data unless given explicit instruction from you as data controller for your assessment data. When instructed by you, we will only use data in accordance with your instructions e.g. assessment support and monitoring, advanced analysis support, etc… and we never access or use your data for any other purposes.
Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively. Qpercom visitors who do not wish to have cookies placed on their computers can choose to opt out of Cookies when visiting the website (see the black bar at bottom right of each page). You can also amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your browser provider (Google Chrome, Internet Explorer, Firefox etc).
Once you agree to allow cookies, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. The programs we use to track cookies are WordPress, Google Analytics and Hubspot.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Qpercom emails subscribers once a month, and no more than 14 times a year, with updates on our company research and development. Qpercom will never sell or share your data. You can update your data at any time by contacting us.
Update Subscription Preferences
You can update your subscription preferences for our marketing communication by clicking here at any time.
Third Party Providers
The information contained in this website is for general information purposes only. The information is provided by Qpercom and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our product websites.
Every effort is made to keep the website up and running smoothly. However, Qpercom takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.