16th May 2018

Privacy & Cookie Policy

Privacy & Cookie Policy

Your privacy is our priority. Security in Qpercom has always been our top priority in both online and offline tasks. We have revised our Privacy & Cookie Policy to accommodate terms of the General Data Protection Policy (GDPR). This policy outlines how Qpercom uses and protects any information you give us when you use this website. As a data subject, you have many additional rights under GDPR, if you have any questions please email us. In addition to secure storage of your data, you also have the right to:

  • Access your data
  • Correct information or errors in your data
  • Removal of your data
  • Restrict processing of your data
  • Data portability, that is to move your data
  • Object to the processing of your data
  • Automated Data Collection and automated processing, unless you provide consent.

Terms

The term ‘Qpercom’’ or ‘us’ or ‘we’ or ‘supplier’ refers to the owner of the website whose registered office is Unit 9B, GTC, Mervue Business Park, Galway, Ireland. ©Qpercom Ltd is a registered company, registration number 465030. The term ‘you’ refers to the user or viewer of our website, ‘SAAS’ refers to the contract agreement between our clients, the Data Controllers. The term ‘website’ refers to www.qpercom.ie or www.qpercom.com. The points and descriptions used in this document are described as ‘Terms’. Please read the Terms of use of our website here.

Website Visitors

By visiting this website and registering your details (subscribing to emails, submitting a contact request or booking a demo) you automatically consent to data processing. If you do not agree to our policies and terms please do not visit our website. If you have any questions please email us.

Data Security

We are committed to ensuring that your information is secure. We recognise online security is an area of vital importance for all our customers. We employ security measures to protect your information from access by unauthorised persons and to prevent unlawful processing, accidental loss, destruction and damage. We use state of the art technological security solutions, including encryption when transmitting sensitive information across the internet. This means that all personal information sent to and from the websites are encrypted in accordance with good industry practice.

Qpercom’s secure cloud storage partners are Amazon Web Services (AWS) and Rackspace who act as Data Processors on behalf of Qpercom. You can read about their data security policies and practices here for AWS and here for Rackspace.

We encourage our client partners to take steps to protect the security of their data both physically and electronically by following common best practice procedures such as:

  • Running Anti-Virus software and keeping it up to date;
  • Applying operating system, web browser and other security updates;
  • Not printing person-identifying or sensitive data;
  • Ensuring PCs or other devices are not left unattended whilst logged into our product websites; and;
  • Using strong passwords for all Services and logins.

In relation to data back-up, Qpercom shall follow its archiving and back-up procedures for Customer Data. In the event of any loss or damage to Customer Data, the Customer’s sole and exclusive remedy shall be for Qpercom to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Qpercom in accordance with its archiving and back-up procedure. Qpercom shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub-contracted by Qpercom to perform services related to Customer Data maintenance and back-up).

Collection of Data

Other than cookies, Qpercom will only collect the following data in order to subscribe you to our monthly marketing emails if you choose to consent to subscribe: First name, Last name, Email address. This data is collected on our secure Marketing platform, Hubspot. You can read about Hubspot’s privacy policies here. Hubspot is fully GDPR compliant and assists us in ensuring your data is safe and up to date. Hubspot supports a Delete Me option. If you have any questions please let us know.

Use of Data

We will process Personal Information in order to allow the Customer to participate in the services offered and to enable us to comply with any legal or regulatory requirements. Qpercom shall only Process Customer Personal Data to the extent necessary to subscribe a customer to our marketing emails. Qpercom will conduct the Processing in compliance with Data Protection Laws. Qpercom will keep Customer Personal Data confidential and ensure Appropriate Security Measures are in place and take appropriate technical, physical and organisational security measures as described in the Privacy Policy to protect Customer Personal Data against unauthorised or unlawful Processing, accidental loss or damage or destruction.

Controlling Personal Information

Qpercom shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data. We will not sell, distribute or lease personal information to third parties unless we have permission or are required by law to do so. Please notify us if you would like to request a copy of your data at any time. If you believe that any information we are holding is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Data Retention Policy

Where customer personal data is no longer required by Qpercom for the performance of the services, Qpercom will either return such data immediately after termination of the SAAS Agreement, or destroy it if requested to do so by the Customer. At such time when Customer Personal Data is either returned or destroyed, Qpercom’s Data Protection Agreement will expire automatically. Qpercom will not use customer personal data for any other purposes, in particular, providing such data to third parties. No copies or duplicates of Customer Personal Data will be made without the Customer’s knowledge and agreement, except when copies must be made for security purposes to ensure that data can be preserved in order to comply with legal requirements

Cookie Policy

Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively. Qpercom visitors who do not wish to have cookies placed on their computers can choose to opt out of Cookies when visiting the website (see the black bar at bottom right of each page). You can also amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your browser provider (Google Chrome, Internet Explorer, Firefox etc).

Once you agree to allow cookies, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. The programs we use to track cookies are WordPress, Google Analytics and Hubspot.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Marketing Communication

Qpercom emails subscribers once a month, and no more than 14 times a year, with updates on our company research and development. Qpercom will never sell or share your data. You can update your data at any time by contacting us.

Update Subscription Preferences

You can update your subscription preferences for our marketing communication by clicking here at any time.

External Links

In the event our website contains links to other sites, Qpercom will not be responsible for the privacy practices or the content of such websites. This Privacy & Cookie Policy does not extend to those websites. Once you leave our website, the policies of that website apply. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third Party Providers

Qpercom makes no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, third-party websites, or any transactions completed, and any contract entered into by the Customer, with any such third party.  Any contract entered into and any transaction completed via any third-party website is between the Customer and the relevant third party, and not Qpercom. Qpercom recommends that the Customer refers to the third party’s website terms and conditions and privacy policy prior to using the relevant third-party website.  Qpercom does not endorse or approve any third-party website nor the content of any of the third-party website made available via our websites.

Indemnity

The information contained in this website is for general information purposes only. The information is provided by Qpercom and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our product websites.

Every effort is made to keep the website up and running smoothly. However, Qpercom takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Changes to Privacy & Cookie Policy

Qpercom may make minor changes to the Privacy & Cookie Policy at any time, at our sole discretion. We encourage our client partners to check this page from time to time. Continuing to use this site after any change in the policies will constitute your acceptance of such changes.